How do I choose a product?
Start with your intended use, preferred region, and CPU, memory, storage, and traffic requirements. Compare these with the configurations on the product page. If you are unsure, email your requirements and budget to support@synull.com before purchasing.
Which payment methods do you accept?
We support Visa, Mastercard, and Alipay. The payment methods available for your order are shown at checkout.
Which currency are prices listed in?
Check the currency and billing period next to the price, and review the order total before paying. For example, HKD means Hong Kong dollars. Do not infer the currency from the $ symbol alone.
I was charged, but my order still says unpaid. What should I do?
Check your payment record and order number first. Do not pay again. If the status remains unchanged after refreshing, contact us through a support ticket or support@synull.com, including the order number, payment time, and transaction reference.
Where can I find my service after payment?
Sign in to the customer console and open Product Management to view provisioned services. Successful payment and service provisioning are separate steps. If your order is paid but you cannot find the service, send us the order number so we can investigate.
Where can I find my server IP and connection details?
Open the relevant service in Product Management to view its IP address, operating system, and available connection details. Connection methods vary by product, so follow the information in your service details.
How do I renew a service?
Open the service details, check its expiry date and renewal options, and complete payment before expiry. If automatic renewal is enabled, verify that it succeeded rather than relying only on reminder emails. Contact support if you cannot find the renewal option or have questions about the amount.
What should I check if I cannot connect to my server?
First check the service status and IP address in the console. Then check the connection port, login details, and any firewall rules you configured. If you still cannot connect, send us the affected service, incident time, connection method, and error message.
Do not reinstall or destroy an instance simply to try to restore connectivity. These actions may cause data loss.
For product, account, billing, or technical questions, submit a console support ticket or email support@synull.com. We usually reply within one business day.
Include the relevant order or service identifier, incident time, error messages, and steps you have already tried. Redact passwords, verification codes, API keys, and other secrets from screenshots. The initial reply time is not a resolution deadline.
How do I report phishing, spam, or attacks?
Email abuse@synull.com with the relevant IP address or URL, incident time and time zone, and supporting evidence such as logs, original email messages, or screenshots. Reports receive priority review after the supporting evidence is confirmed.Last modified on September 7, 2026
